Your Trusted FreeScout Installation Partner
500+
Installations worldwide
5+
Years of expertise
24h
Average delivery time
100%
Security hardened
Who we are
The team behind 500+ production‑ready FreeScout helpdesks
We are a specialist team of Linux engineers and helpdesk architects focused exclusively on FreeScout. Since 2019 we have delivered over 500 installations for companies ranging from 2-person startups to 200-agent enterprise teams across 30+ countries.
Every engagement is handled by a senior engineer — not a junior following a script. We stay involved from first SSH connection to your team's onboarding call, and remain reachable for 30 days after go-live.
Official FreeScout Partner
We work directly with the FreeScout core team and stay current with every release, security patch, and module update.
Senior engineers only
No outsourcing. No juniors. Every installation is delivered by an engineer with a minimum of 3 years of production FreeScout experience.
Rigorous QA before handover
We run a 40-point checklist covering SSL, DKIM, SPF, DMARC, firewall rules, backup configuration, and smoke tests before marking any job complete.
30 days post-install support
Every plan includes a month of direct email support. If anything breaks or you have questions, we respond within hours.
Our process
What every installation includes
Server preparation
Ubuntu hardening, firewall setup, fail2ban, unattended upgrades, swap configuration.
FreeScout install
Latest stable release, NGINX + PHP-FPM tuned for performance, cron jobs configured.
SSL & domain
Let's Encrypt certificate with auto-renewal, HSTS headers, A+ SSL Labs rating.
Email deliverability
SPF, DKIM, DMARC records configured. Outbound email tested with mail-tester.com.
Mailbox setup
IMAP/SMTP connection for each mailbox, tested end-to-end including reply tracking.
Onboarding call
1-hour screen-share walkthrough with your team. Recording provided.
Ready for a production-ready helpdesk?
Choose your plan and we'll have FreeScout live on your server within 24 hours.
Frequently Asked Questions
Find answers to common questions about our FreeScout installation services
Still have questions? Contact us